Customer Experience and Product Inclusivity Lead, Takeaway.com

Damien is a queer Product Leader focusing on building and growing inclusive product experiences and design systems. Through their work, their activism and their public engagements, they are fighting for more accessible and inclusive environments, both in the digital and physical worlds.

After a dozen years working both as a designer and a front-end engineer, they are now leading the Customer Experience and Product Inclusivity team at Just Eat Takeaway.com. Their main focus is to offer an always higher-quality and more inclusive food and order experience to customers all across the globe. With their team, they are trying to ensure that all our customers can access the food experience that suits them, regardless of their impairments or barriers, anywhere from Auckland to Vancouver.
Throughout their career, they always focused on driving change in organizations to make products and services more accessible. From social networks, and data management platforms to physical products, their approach was systematically based on the idea of change management, trying to bring accessibility and inclusivity topics as a priority through processes and community work rather than relying on an individual change.
And in their free time, Damien is on a mission to create a space where citizens feel empowered to voice their opinions and fight for more livable cities through different projects and can discuss relentlessly urban planning and mobility policies.